The VMA Professional Development Workshops are designed for operational/ frontline staff or junior team members. These face-to-face half-day workshops will enhance their skill set and allow them to take the next step in their career.
Now more than ever, is the time to invest in your team. Keep your young professionals engaged and eager to progress within the venue management industry.
BRISBANE - Wednesday, 2 March 2022 @ Queensland Sports & Athletic Centre (Afternoon Workshop)
This half day professional development program will feature key sessions on behavioural awareness, customer service and a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.
| 1200 | Lunch/Registration | |
| 1250 | Welcome | |
| 1300 | Behaviour Detection | Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd |
| 1400 | Customer Service and Communication | Anthony Duffy AVM, Managing Director, ViPeople |
| 1500 | Afternoon Tea | |
| 1530 | Keynote Address | Alan Graham, General Manager, Suncorp Stadium and Dean Hassall CVE (Facilitator), Managing Director, Dean Hassall Consulting |
| 1630 | Wrap up | |
| 1645 | Conclude | |
| 1700 | Site Tour |
SYDNEY- Wednesday, 23 March 2022 @ SMC Conference & Events Centre, Sydney (Afternoon Workshop)
This half day professional development program will feature key sessions on behavioural awareness, customer service, communication and a keynote address from Tim Worton CVE on leadership. Click on Register Now for the full details and program.
| 1200 | Lunch/Registration | |
| 1250 | Welcome | |
| 1300 | Keynote Address – Leading the Way | Tim Worton CVE, Group Director – Arenas, ASM Global (Asia Pacific) |
| 1400 | Behaviour Detection | Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd |
| 1500 | Afternoon Tea | |
| 1530 | Customer Service and Communication | Susan Kibukamusoke, Director, People and Culture at National Institute of Dramatic Art (NIDA) and Jenny Muldoon, Head of Visitor Services, Sydney Opera House |
| 1630 | Wrap up | |
| 1645 | Conclude |
MELBOURNE - Thursday, 14 April 2022 @ John Cain Arena, Melbourne Olympic Park (Morning Workshop)
This half day professional development program will feature key sessions on behavioural awareness, working with change in operational teams and a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.
| 830 | Arrival Tea & Coffee/Registration | |
| 855 | Welcome | |
| 900 | Behaviour Detection | Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd |
| 1000 | Morning Tea | |
| 1030 | Working with Change | Matt Howe AVM MAICD (Facilitator) and guests TBA |
| 1130 | Lunch | |
| 1200 | Keynote Address | To be announced |
| 1300 | Wrap up | |
| 1315 | Conclude |
ADELAIDE - Wednesday, 27 April 2022 @ Adelaide Convention Centre (Afternoon Workshop)
This half day professional development program will feature key sessions on behavioural awareness, innovation, and a keynote address on leadership from Anthony Kirchner and Phil King. Click on Register Now for the full details and program.
| 1200 | Lunch/Registration | |
| 1250 | Welcome | |
| 1300 | Behaviour Detection | Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd |
| 1400 | Innovation in the Venue Management Industry (subject to change) | Josh Anderson, Senior Manager Event Operations AEC and CS, Adelaide Venue Management Corporation and Tim Stollznow, Chief Executive Officer, MyVenue |
| 1500 | Afternoon Tea | |
| 1530 | Keynote Address – Leadership | Anthony Kirchner, CEO of Adelaide Venue Management (AVM) and Phil King AVM (Facilitator), General Manager, Adelaide Entertainment Centre and Coopers Stadium |
| 1630 | Wrap up | |
| 1645 | Conclude |
PERTH - Wednesday, 11 May 2022 @ Optus Stadium (Afternoon Workshop)
This half day professional development program will feature key sessions on behavioural awareness, leadership, customer service including a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.
| 1200 | Lunch/Registration | |
| 1250 | Welcome | |
| 1300 | Behaviour Detection | Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd |
| 1400 | Session two | To be announced |
| 1500 | Afternoon Tea | |
| 1530 | Keynote Address – Leadership and Customer Service | Mike McKenna, CEO Optus Stadium – VenuesLive and Olivia Birkett AVM (Facilitator), Head of Operations, Tennis West |
| 1630 | Wrap up | |
| 1645 | Conclude |