PROFESSIONAL DEVELOPMENT WORKSHOPS

HOSTED BY THE VENUE MANAGEMENT ASSOCIATION

The VMA Professional Development Workshops are designed for operational/ frontline staff or junior team members. These face-to-face half-day workshops will enhance their skill set and allow them to take the next step in their career.

Now more than ever, is the time to invest in your team. Keep your young professionals engaged and eager to progress within the venue management industry.

BRISBANE - Wednesday, 2 March 2022 @ Queensland Sports & Athletic Centre (Afternoon Workshop)

This half day professional development program will feature key sessions on behavioural awareness, customer service and a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.

1200 Lunch/Registration  
1250 Welcome  
1300 Behaviour Detection Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd
1400 Customer Service and Communication Anthony Duffy AVM, Managing Director, ViPeople
1500 Afternoon Tea  
1530 Keynote Address Alan Graham, General Manager, Suncorp Stadium and Dean Hassall CVE (Facilitator), Managing Director, Dean Hassall Consulting
1630 Wrap up  
1645 Conclude  
1700 Site Tour  

 

SYDNEY- Wednesday, 23 March 2022 @ SMC Conference & Events Centre, Sydney (Afternoon Workshop)

This half day professional development program will feature key sessions on behavioural awareness, customer service, communication and a keynote address from Tim Worton CVE on leadership. Click on Register Now for the full details and program.

 

1200 Lunch/Registration  
1250 Welcome  
1300 Keynote Address – Leading the Way Tim Worton CVE, Group Director – Arenas, ASM Global (Asia Pacific)
1400 Behaviour Detection Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd
1500 Afternoon Tea  
1530 Customer Service and Communication Susan Kibukamusoke, Director, People and Culture at National Institute of Dramatic Art (NIDA) and Jenny Muldoon, Head of Visitor Services, Sydney Opera House
1630 Wrap up  
1645 Conclude  
MELBOURNE - Thursday, 14 April 2022 @ John Cain Arena, Melbourne Olympic Park (Morning Workshop)

This half day professional development program will feature key sessions on behavioural awareness, working with change in operational teams and a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.

830 Arrival Tea & Coffee/Registration  
855 Welcome  
900 Behaviour Detection Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd
1000 Morning Tea  
1030 Working with Change Matt Howe AVM MAICD (Facilitator) and guests TBA
1130 Lunch  
1200 Keynote Address To be announced
1300 Wrap up  
1315 Conclude  

 

ADELAIDE - Wednesday, 27 April 2022 @ Adelaide Convention Centre (Afternoon Workshop)

This half day professional development program will feature key sessions on behavioural awareness, innovation, and a keynote address on leadership from Anthony Kirchner and Phil King. Click on Register Now for the full details and program.

1200 Lunch/Registration  
1250 Welcome  
1300 Behaviour Detection Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd
1400 Innovation in the Venue Management Industry (subject to change) Josh Anderson, Senior Manager Event Operations AEC and CS, Adelaide Venue Management Corporation and Tim Stollznow, Chief Executive Officer, MyVenue
1500 Afternoon Tea  
1530 Keynote Address – Leadership Anthony Kirchner, CEO of Adelaide Venue Management (AVM) and Phil King AVM (Facilitator), General Manager, Adelaide Entertainment Centre and Coopers Stadium
1630 Wrap up  
1645 Conclude  

 

PERTH - Wednesday, 11 May 2022 @ Optus Stadium (Afternoon Workshop)

This half day professional development program will feature key sessions on behavioural awareness, leadership, customer service including a keynote session with industry leaders who will pass along valuable knowledge to our delegates. Click on Register Now for the full details and program.

1200 Lunch/Registration  
1250 Welcome  
1300 Behaviour Detection Leanne Walsh, Director, Baseline Behaviour and Consultancy Pty Ltd
1400 Session two To be announced
1500 Afternoon Tea  
1530 Keynote Address – Leadership and Customer Service Mike McKenna, CEO Optus Stadium – VenuesLive and Olivia Birkett AVM (Facilitator), Head of Operations, Tennis West
1630 Wrap up  
1645 Conclude  

 

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