TERMS & CONDITIONS

10807NAT Diploma of Venue Management & Single Unit Study

VMA TERMS & CONDITIONS

ASSESMENT

Diploma of Venue Management: As a general guide, allow five to eight hours per week or two days per month to complete the assessments. This guide is assuming you are required to complete all 16 units of competency. If, through the Recognition of Prior Learning process you have proven you are competent in a number of units, this time requirement will be less. Refer to Amina Academy’s Assessment Policy.

Students will be issued with a Diploma of Venue Management upon successful completion and competency of the logbook and assessment pieces for all 16 units of study. Any completed units students will be issued a statement of attainment.

Single Unit Study: Students will be issued a statement of attainment for each unit they successfully complete. This includes successful completion and competency of the logbook and assessment pieces.

CANCELLATION & REFUND POLICY

Diploma of Venue Management: Should a student withdraw from the course after the Cooling Off Period and within the first six (6) months of enrolment, a 50% refund of the initial payment will apply. Should a student withdraw after six (6) months of enrolment no refund will apply for the initial payment.

Students will be informed when upcoming second and third payments are due. Students may withdraw from the course up to the due date of the second and third payment. Once the payment date has passed, students are liable for those payments.

  • Initial payment: At time of enrolment and must be paid prior to gaining access to course material .
  • Second payment: Due six months from enrolment/initial payment date.
  • Third payment: Due one year from enrolment/initial payment.

The VMA will notify students when fees are due.

Single Unit Study: Once the Cooling Off Period has elapsed, students are liable for those payments and no refund is available.

Students have the right to obtain a refund for services not provided by the VMA in the event the:

  • arrangement is terminated early
  • the RTO fails to provide the agreed services.
COOLING OFF PERIOD

Students may cancel their enrolment seven (7) days from enrolment date and receive a full refund of their fees, less a $50 (plus GST) administration fee.

CREDIT CARD SURCHARGES AND OTHER BANK FEES

For any payment made via credit card, a processing fee of 1.4% on Visa & Mastercard and 2.4% on American Express will apply. Our surcharge fees are not greater than our cost of acceptance. Any other unexpected costs incurred by VMA in the processing of payments will be charged back to the remitter. Such costs include, but are not limited to, bounced cheques fees and related bank charges.

DELIVERY

Diploma of Venue Management: is delivered through a blended delivery model, which means there are a variety of ways you will develop your skills and knowledge throughout this course. These include:

1. Self-completion of workbooks, activities, assigned tasks and self-paced online resources

2. Work-based projects specific to your role or place of employment

3. Completion of a workplace logbook

4. Participation in the quarterly group or one-on-one mentoring sessions

All training and assessment resources are provided for you online. The resources include a combination of workbooks, example templates, practical activities and tasks for you to complete in your workplace.

The assessments are self-paced and based on the above guideline, it should take students two years part time to complete.

Single Unit Study: is delivered through a blended delivery model, which means there are a variety of ways you will develop your skills and knowledge throughout this course. These include:

1. Self-completion of workbooks, activities, assigned tasks and self-paced online resources

2. Work-based projects specific to your role or place of employment

3. Completion of a workplace logbook

All training and assessment resources are provided for you online. The resources include a combination of workbooks, example templates, practical activities and tasks for you to complete in your workplace.

The assessments are self-paced and based on the above guideline, the unit should be completed on by the nominal hours indicated on VMA website.

ELECTRONIC FUNDS TRANSFER (EFT)

EFT payment must be received and include the invoice number quoted on the remittance advice in order for the enrolment to be processed by VMA. Your enrolment is not confirmed until you have received a receipt and confirmation email from VMA. Invoices and confirmations will be issued to the email address used in the application process.

EXTENSION POLICY

Diploma of Venue Management: 

  1. Students can apply for a six-month extension. 
  2. To apply for an extension students must complete the DVM Extension Application Form and submit a revised Personalised Student Plan. 
  3. The student’s Venue Accountability Officer plus the VMA Education Manager must approve the extension. 
  4. Fees do not apply for the six-month extension. 
  5. All courses must be completed within 2.5 years of initial enrolment.
  6. To be eligible for an extension, students must have completed at least 75% of the course requirements. 

Single Unit Study:

1. There is no extension period for a single unit of study.

2. All single units of study must be completed within 6 months of initial enrolment.

INTELLECTUAL PROPERTY

The VMA owns the intellectual property of all Diploma of Venue Management and Single Unit Study resources. Reprodution without prior consent is prohibited.

PRIVACY NOTICE

VMA is concerned with the protection of your privacy. We support the privacy principles contained in the Privacy Act 1988 (Cth), as amended. VMA collects and stores your personal information for the purposes of providing education and training programs.

Here is how your data may be used:

  • Communication from VMA: VMA may use your details to promote products and services in the form of email communications and/or other types of communication. Email admin@vma.org.au if you would prefer not to receive communications from VMA.
  • View VMA’s full privacy policy on our website.
  • Personal information is collected only as is necessary for processing your enrolment and providing the mandatory information to Amina Academy for government reporting.
  • The VMA and Amina Academy may use the information for planning, administration, program evaluation, resource allocation, reporting and research.
SUPPORT SERVICES

The VMA and Amina Academy will take evert possible action to ensure students are supported whilst undertaking the Diploma of Venue Management or Single Unit Study. Students can contact Amina Academy or the VMA to discuss any assistance or support required.

AMINA ACADEMY TERMS & CONDITIONS

The following sets out the terms and conditions attached to enrolment in the Diploma of Venue Management and Single Unit Study as prescribed by the course facilitator, Amina Academy.

Refer to the following Amina Academy policies for further information:

  • Access and Equity Policy
  • Advanced Standing Policy
  • Assessment Policy
  • Code of Practice
  • Complaints Policy
  • Dispute Resolution Policy
  • Mutual Recognition Policy
  • Participant Appeal Policy
  • Privacy Policy
  • Refund Policy
  • USI Student Fact Sheet
ACCESS & EQUITY POLICY

Amina Academy is firmly committed to providing quality training, education and development. Amina Academy acknowledges that this is dependent on non-discriminatory access to services and comparable educational outcomes by all groups in society. Providing accessible and equitable vocational education and training will enable knowledge and skill development and enhanced life and work opportunities for our clients.

Amina Academy recognises that particular groups of people in society have experienced, and continue to experience, institutional disadvantage and unequal educational outcomes. This policy aims to promote the establishment of strategies and processes which effectively redress past disadvantage and improve the position of all groups in society. This policy also provides a framework for the development of policies and strategies which are aimed at achieving equal educational and vocational outcomes for target groups.

Commitment

Amina Academy will strive to ensure that programs and services are relevant, accessible, fair and inclusive by:

  • Ensuring that all prospective participants are well informed on the options available to meet their individual training needs
  • Undertaking to eliminate policies, practices, structures, assumptions and behaviours which may contribute to the disadvantages suffered by under-represented groups in education

Legislative Obligations

Amina Academy will strive to ensure that programs and services are in accordance with legislative obligations including:

  • Fair and equitable working and teaching practices
  • Non-discriminatory working and learning environment
  • A diverse and non-discriminatory work environment whereby employees treat the public and other employees with respect and courtesy o Employees and participants conduct themselves appropriately
  • Employees and participants are provided with a safe and healthy working and learning environment.
ADVANCED STANDING POLICY

What is Advanced Standing?

Advanced Standing is the amount of credit to you towards a course of study. Credit can be given as a result of prior learning, credit transfer or articulation.

Recognition of Prior Learning (RPL); refer to ‘Recognition of Prior Learning and Recognition of Current Competency Application Form’

RPL is the acknowledgement of your current skills and knowledge obtained through: • Life experiences

  • Education
  • Work experience
  • Previous training

Any qualifications completed over five years ago will not be eligible for use as RPL unless current competency can be clearly demonstrated.

Exemptions and Credit Transfers

This process recognises previous formal study or training based on documented evidence of achievement. The previous study must be equivalent to the outcomes of the units requested.

Exemptions are only provided for the same qualification, perhaps from another provider.

Credit transfers are only provided from directly related competency based units taken from previous editions of workplace training qualifications.

Any qualifications completed over five years ago will not be eligible for use as RPL unless current competency can be clearly demonstrated.

To gain an “exemption or credit transfer” you must provide full documentary evidence such as:

  • A statement of results
  • A certificate, diploma etc
  • Unit/module outline Data:Amina

What to Do

1. Contact Amina Academy Training Manager and ask for an Advanced Standing application form.

2. Identify the type of recognition required.

3. When making your application you should take the time to check the content of the unit in which you intend to seek Advanced Standing; refer to www.training.gov.au .

4. You will need to enrol in the unit before the application can be fully processed.

The Assessment Process

You will be assessed on the basis of your application that outlines relevant studies, life experiences and/or work experiences. The Facilitator for the units/modules/subjects in which you wish to receive recognition of prior learning will interview you. You may invite a person from industry to verify your knowledge and skills.

The Facilitator will ask probing questions and you must be able to demonstrate your ability to meet all the performance criteria of the unit or learning outcomes of the subject. An assessment of ‘competent’ or ‘not competent’ will be given. To be assessed as ‘competent’ you must achieve all the performance criteria.

The interview may take place at Amina Academy premises or in the workplace. You should bring to the interview any evidence such as references or samples of work. Audiovisual material such as a video or film may be appropriate evidence.

The facilitator will advise the result of the application within seven working days.

ASSESSMENT POLICY

1. Competency Based Assessment

To be eligible to pass a course, a participant must satisfactorily complete all the requirements of the unit of competency within a given time set by the facilitator. Results for all assessment will be given as either ‘C’ (competent) or ‘NYC’ (not yet competent). Participants have one opportunity for re-assessment should a ‘NYC’ be attained provided they have undertaken the initial assessment as stated in policy 3.

2. Assessment Items and Extensions

Participants are required to submit their assessment items by the due date determined by the facilitator. Assessment items submitted after this date, without prior approval will be subject to a penalty deemed suitable by the facilitator.

Assessment extension requests must be forwarded in writing to the facilitator no later than one week prior to the due date. If the request for extension is on medical grounds, an appropriate medical certificate must be submitted.

3. Re-Sit or Re-Submission

Re-assessment will normally be available where a participant fails their initial attempt at a piece of assessment. Re-assessment will not be allowed in cases where the participant did not make a reasonable effort at their first attempt.

Participants will only be re-assessed once on any one assessment instrument. Where a participant submits for assessment late they forfeit the opportunity for re- assessment.

Where a participant wishes to be re-assessed they should request it in writing, giving reason why a re-assessment should be granted. If it is approved your facilitator will advise you of the required re-sit/re-submission date. Participants should not assume the re-assessment opportunity.

Participants have the right to a review of their assessment result and this should be submitted to their facilitator in writing clearly outlining in detail the grounds of the request. If a participant fails to achieve a ‘C’ (competent) for any retest or re- submission of assessment they will be required to re-enrol and repeat the subject after they participate in the consultation process stated in policy 5. Late submission for re-assessment will not be accepted. In this case the participant will be required to repeat the unit.

4. Assessment Difficulties

Participants who feel they have valid reasons for not meeting assessment obligations should discuss them with their facilitator well before the submission date. Favourable outcomes can be anticipated in genuine cases that do not involve insufficient effort, procrastination, or poor time management, for example. However, please note that participants are responsible for their own learning.

5. Re-enrolment after being found not yet competent (NYC result)

A participant who has been found ‘not yet competent’ (received an ‘NYC’ result) due to their failure to meet the requirements of the unit of competence will not be permitted to re-enrol in that unit until they have participated in a consultation process with the facilitator of that unit.

This process may:

  • Include an action plan
  • Be a formal process
  • Require a formal request
  • Require a learning contract

The process selected during the consultation process is left to the professional judgement of the facilitator.

CODE OF PRACTICE

Statement

Amina Academy is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of clients/participants and provide information, advice and support that is consistent with our Core Business Values and this Code of Practice. Regardless of cultural background, gender, sexuality, disability or age you have the right to study in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us. If, at any time, you feel that we are not abiding by our Code of Practice then report your complaints or grievance to the facilitator, supervisor or Training Manager.

Information, Advice and Support Services

We provide and support the following services within our Code of Practice:

Client selection, enrolment and induction/orientation procedures

Client selection is derived from the outcomes of our learning and assessment strategies. Our enrolment process is documented in our participant handbook. We conduct induction and orientation sessions for staff and participants alike.

Course information (including content and vocational outcomes)

Specific course brochures and flyers have been developed for all the courses within our current scope of registration. Participant information sheets for each course and its content also support this.

Fees and charges (including refund policy and exemptions where applicable)

Information on fees, charges and refund policy is clearly documented within our marketing course material that is available through our participant handbook and web-site.

Provision for language, literacy and numeracy assessment

We provide provisions for language, literacy and numeracy assessment on request. We also monitor the needs of our client’s language, literacy and numeracy skills through our induction process, application and enrolment forms, and interviews

Client support

Most of our clients are in-house participants therefore very little external support is required. However, the support we offer includes (i) RPL assessment; (ii) options in learning; (iii) guidance via our Training Manager; (iv) one on one tutoring; (v) pre-course interviews; (vi) training needs analysis; (viii) research facilities; and (viii) information on our web-site.

Flexible learning and assessment procedures

Flexible learning and assessment procedures are documented within our assessment kit and form part of our learning and assessment strategies

Welfare and guidance services

We will endeavour to provide welfare and guidance to all participants/clients. This includes (i) Occupational Health and Safety; (ii) review of payment schedules when requested (iii) learning pathways and possible RPL and RCC opportunities; (iv) provision for special learning needs; (v) provision for special cultural and religious needs; and (vi) provision for special dietary needs.

Appeals, complaints and grievance procedures

We have a documented procedure that covers any appeals, complaints or grievance. Should you have an appeal, complaint or grievance contact the designated person for more detailed information.

Disciplinary procedure

To ensure all course participants receive equal opportunities and gain the maximum from their time with us, these rules apply to all people that attend any of our sessions. Any person/s whom display dysfunctional or disruptive behaviour may be asked to leave the session and/or the course.

Dysfunctional behaviour may include:

– continuous interruptions to the facilitator whilst delivering the course content

– smoking in non-smoking areas

– being disrespectful to other participants

– harassment by using offensive language

– sexual harassment

– acting in an unsafe manner that places themselves and others at risk

– refusing to participate when required in group activities

– continued absence at required times Any person who is asked to leave a session or course has the right of appeal through our appeals process.

Staff responsibilities for Access and Equity issues

At Amina Academy, we have appointed our Training Manager as participant/client Equity Officer. The position’s main objective is to ensure all staff act in accordance with our Code of Practice and all participants/clients are made aware of their rights and responsibilities.

Advanced Standing arrangements

Our Advanced Standard process is clearly documented in Standard 8 a-b. All assessment of Advanced Standing applications are reviewed by not less than two staff who are qualified to conduct the assessment, from time to time, or when deemed necessary, we invite a subject matter expert to be part of our assessment process.

COMPLAINTS POLICY

Principles for Dealing with Complaints

1. The Complaints Policy requires that all complaints be dealt with in a supportive environment free of victimisation or intimidation of anyone connected with the complaint, either during or subsequent to a complaint resolution procedure.

2. Informal and early resolution of complaints are encouraged.

3. Complaints processes will be conducted in accordance with the principles of natural justice, and include:

– an opportunity to be heard in a manner that provides sufficient time and information to prepare a statement

– an absence from bias through decision making by persons who are disinterested or unbiased in relation to the matter to be decided

– timely handling of complaints so that issues are brought to a point of clear resolution without undue delay

4. Subject to paragraph 5, confidentiality will be respected and maintained at all times. Occasionally, however, serious allegations arising during investigation of a complaint may require such allegations to be reported to external authorities.

5. Any individual who makes a complaint and any staff member on whom the complaint has a direct impact will be regularly informed of the progress of the matter.

6. Where the individual is not satisfied with the outcome proposed by the company, they may access appropriate external or higher bodies, which may rule on such resolutions and the processes used to arrive at the resolution.

7. The Complaints Policy applies to all individual complaints relating to academic decisions or processes.

This procedure is reviewed every six months in accordance with the Quality Documents, Records & Materials Register schedule.

DISPUTE RESOLUTION POLICY

Purpose

To provide a procedure for resolving client complaints quickly and wherever possible to the satisfaction of the client, and for preventing their recurrence.

Scope

The procedure applies to any expression of dissatisfaction by a client concerning the quality of products or services received from Amina Academy. Complaints may be verbal or written and could range from adverse comments to strong demands for action.

Responsibilities

  • Any employee may record a client complaint.
  • Managers are responsible for ensuring investigation and resolution of complaints in their areas.
  • All staff must give client complaints top priority and must co-operate fully in any action required to resolve a complaint.

Procedure

Receiving and Registering a Complaint

a) Minor complaints, eg, where a client points out a small defect or expresses mild dissatisfaction, are recorded and passed to the Training Manager who keeps them on file. If deemed appropriate, the Training Manager may raise a Corrective Action Record for minor complaints.

b) All written and verbal complaints deemed serious require that a Corrective Action Record be raised to control and record corrective action.

c) A person receiving a serious complaint either informs the Training Manager of the details or raises a Corrective Action Record to specify the nature of the problem, signs and dates the form and passes it to the Training Manager together with any letters or faxes from the client. The Managing Director is provided with a copy of all correspondence.

Investigation and Rectification

a) The Training Manager ensures a Corrective Action Record exists and assigns responsibility for investigation and rectification of the complaint to either the facilitation or administration team, which ever is applicable.

b) Response and action on client complaints must be swift, thorough and fair. The client’s concerns are to be listened to and discussed courteously and sympathetically.

c) The person handling the complaint gathers sufficient information and data to enable a thorough investigation and response.

d) Quick action may be required to resolve an immediate problem. The person handling the complaint ensures that action agreed with the client

e) In addition to quick-fix action, complaints may need to be investigated to identify underlying causes and action taken to ensure the problem does not recur.

f) Short term action and action taken to prevent recurrence are carried out and recorded on the Corrective Action Record.

Client Refunds

Refer to Refund Policy.

Keeping the Client Informed

The client is informed of progress on complaint investigation and rectification at stages judged appropriate by the person handling the complaint or as agreed with the Training Manager.

Complaint Records

Copies of appropriate correspondence and information related to a client complaint for which a Corrective Action Record has been raised, are retained on file with the completed Corrective Action Record. A register summarising Corrective Action Record forms is maintained by the Training Manager.

Improvement from Client Comments

a) The Training Manager monitors clients’ comments and minor complaints as originally recorded to detect areas for corrective or preventive action.

b) Where a problem or potential problem is evident, the Training Manager may raise a Corrective Action Record or report the matter for consideration at the next management review meeting.

Where Unable to be Resolved – Dispute Resolution Process

If a dispute cannot be resolved by the Training Manager, then the Client may refer the dispute to the Managing Director. The Managing Director will attempt to resolve the dispute with the Managing Director’s counterpart in the Client’s organisation.

MUTUAL RECOGNITION POLICY

Amina Academy will recognise current Units of Competency measured against the Units of Competency detailed in Training Packages which have been acquired through previously completed formal training.

Amina Academy will recognise the Australian Quality Training Framework (AQTF) Qualifications and Statements of Attainment issued by any other Registered Training Organisation (RTO) within Australia. To qualify, the Unit of Competency names and codes must be identical.

Whilst Mutual Recognition of course competencies is a process that is recognised and granted, it is essential that participants attend and participate fully in all the sessions of the course. Amina Academy courses are based on group interaction and learning, and shared experience and support. The entire experience of sharing and meeting with other participants exposes them to significant interpersonal relationships and outcomes in a broader context.

All training and assessment staff are advised of the Mutual Recognition policy via the Policies and Procedures Manual and through initial training by the Training Manager. The Training Manager must respond to Mutual Recognition queries from any student using the Mutual Recognition process.

Mutual Recognition will be conducted on request by those participants wishing to have current Units of competency assessed against course Units of Competency.

The purpose of the Mutual Recognition process is to identify previously acquired competency pertinent to enrolment in Amina Academy Courses.

The Amina Academy Training Manager will advise the applicant about the types of evidence to submit. Evidence must be:

Valid: The evidence must address the standard;

Sufficient: To establish competence;

Authentic: The work you submit must be your own; and

Current: Within five years.

The application and evidence is assessed by the Amina Academy Training Manager.

If the Training Manager deems there to be sufficient information showing a participant’s competency within a unit, the participant will not be required to be assessed as competent in that unit. The student file will reflect the decision to grant or deny credit for Mutual Recognition.

PARTICIPANT APPEALS POLICY

1. Appeals related to unit assessment

a) Where a participant is dissatisfied with the assessment of an assignment and/or an examination result the participant must approach the facilitator in the first instance to discuss and/or request review of that assessment. The participant must present a case arguing that the original marking was unfair or inconsistent with marking guidelines. If there is a conflict between the participant and the staff member concerned, the participant is entitled to have an independent member of Amina Academy present at the feedback meeting or, if a face-to-face meeting cannot occur, observing the discussion. It is the normal expectation that such review will resolve most appeals against assessment within a particular unit.

b) The request for a review must be made within twenty days of the release of the original marked assessment or final grade, or if the request for a review relates to an examination result, within twenty days of the release of the result.

c) If the participant remains dissatisfied the participant may appeal in writing, within twenty days of the release of notification of the outcome, to the Training Manager. The participant must present a case arguing that the original marking was unfair or inconsistent with marking guidelines. In considering such an appeal the Training Manager will determine if there are demonstrated grounds for appeal. The Training Manager will discuss the case

with the facilitator concerned, uphold or dismiss the appeal and report the outcome of the appeal to the participant in writing within twenty days of the date of the appeal.

d) If the participant is dissatisfied with the outcome of the process or the process followed, a meeting will be arranged between the participant and an independent RTO representative who has no connections with the appeal. The local ITAB/TAC representative will be approached to be present at the meeting to add extra impartiality to the appeals process. Prior to the meeting, the participant will be informed of the person/s hearing the appeal, date and time of meeting. This provides the participant the opportunity to request changes either to the appeals person/s, date or time of meeting.

2. Appeals against the application of business policies

a. Where a participant wishes to appeal against a decision in regard to the application of business policy, the appeal must be made in writing to the Training Manager. The participant must present a case demonstrating that business policy was not applied correctly.

b. Appeals against the application of business policy must be made within twenty days of the original decision being released to the participant, subject to otherwise stated deadlines.

c. In considering such an appeal, the Training Manager will discuss the case with the team member concerned. The Training Manager will dismiss or uphold the appeal and will report the outcome of the appeal to the participant in writing within twenty days of the date of the appeal.

d. If the participant is dissatisfied with the outcome of the process or the process followed, a meeting will be arranged between the participant and an independent RTO representative who has no connections with the appeal. The local ITAB/TAC representative will be approached to be present at the meeting to add extra impartiality to the appeals process. Prior to the meeting, the participant will be informed of the person/s hearing the appeal, date and time of meeting. This provides the participant the opportunity to request changes either to the appeals person/s, date or time of meeting.

3. Appeals related to special examinations, special extensions of time, and exclusion.

a. Where a participant wishes to appeal against a decision in regard to a special examination, special extension of time or exclusion, the appeal must be made in writing to the Training Manager. The Training Manager will uphold or dismiss the appeal and report the outcome to the participant in writing within twenty days of the date of the appeal.

b. Appeals against a decision in relation to a special examination, special extension of time or exclusion must be made within twenty days of the original decision being released to the participant, subject to otherwise stated deadlines.

c. If the participant is dissatisfied with the outcome of the process or the process followed, a meeting will be arranged between the participant and an independent RTO representative who has no connections with the appeal. The local ITAB/TAC representative will be approached to be present at the meeting to add extra impartiality to the appeals process. Prior to the meeting, the participant will be informed of the person/s hearing the appeal,

date and time of meeting. This provides the participant the opportunity to request changes either to the appeals person/s, date or time of meeting.

This duty statement is reviewed every six months in accordance with the Quality Documents, Records & Materials Register schedule.

PRIOR TO ENROLMENT INFORMATION

As part of our ongoing commitment to provide advice and support services we provide to all our clients/students the following services upon request:

  • client selection, enrolment and induction/orientation procedures
  • course information including content and vocational outcomes
  • fees and charges, including refund policy and exemptions (where applicable)
  • provision for language, literacy and numeracy assistance
  • client support, including any external support the RTO has arranged for clients
  • flexible learning and assessment procedures
  • welfare and guidance services
  • appeals, complaints and grievance procedures
  • disciplinary procedures
  • staff responsibilities for access and equity
  • Recognition Prior Learning (RPL) arrangements
  • Credit transfer arrangements
  • access and equity

Further details of any of the above services may be obtained by:

  • visiting our website at www.aminaacademy.com.au
  • attending a pre-course introduction session;
  • reading our detailed flyers located at our enrolment counter; or
  • contact our staff through the front enrolment counter for a friendly chat
PRIVACY POLICY

The management of personal information by Amina Academy is covered under the following Privacy Policy

a) The kind of personal information that we collect and hold are based on enrolment requirements as per our Enrolment Form. Amina Academy’s enrolment form also includes a privacy statement as follows:

Privacy Statement: Vocational Education and Training Reform Form

The training provider is required to provide the Department of Education, Training and the Arts with a copy of this form which will be used for vocational education and training administration. The information collected on this form may contribute towards the Queensland Certification of Education and will be used for the purpose of the Education (General Provisions) Act 2006 and the Education (Queensland Studies Authority) Act 2002. In addition, the information may be used for planning, communication, research, evaluation and marketing activities undertaken by the department. Your

personal information may be disclosed by the department to Australian Government and State Government agencies, including the National Centre for Vocational Education and research, Queensland Studies Authority and Education Queensland.

If you need further information, ask your training provider about why they are collecting your personal information on this form, how it will be used and to whom it will be disclosed.

b) Amina Academy will enter this information into the AVETMISS compliant database (iCare) where all student information is kept. This system is fully secured and backed up and can only be accesses by approved personnel only.

c) The purpose of holding this information is for educational administration purposes as well as proof of student enrolments. The information collected in the enrolment forms are required to be forwarded on to the Department of Education, Training and the Arts.

d) Should staff or Individuals seek access to their own personal information, they can do so through the “Client Access Form”. Changes to personal details can also be made by the individual through the “Change of Personal Details Form”.

e) Individuals may register a complaint about a suspected breach of Australian Privacy Principles in writing and send it to our CEO Suzie Crawford at s.crawford@aminaacademy.com.au. The complaint will be investigated and responded to directly.

f) We will not disclose any information that we gather about our staff or clients to any third party. We use the information collected only for the services we provide. The only organisation that we share student information with is the Department of Education for Educational purposes only. No staff or client information is shared with any another organisation. If staff or client information is required by a third party we will obtain written consent from the relevant staff or client prior to release of any information.

Standards for Registered Training Organisations (RTOs)

Australian Skills Quality Authority (ASQA) uses these Standards to ensure nationally consistent, high-quality training and assessment across Australia’s vocational education and training (VET) system. Compliance with the Standards is a requirement for:

  • all ASQA registered training organisations
  • applicants seeking registration.

The Standards protect the interests of all students in Australia’s VET system.

https://www.legislation.gov.au/Details/F2019C00503

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CONTACT US

Zan Lewarn | Education Manager | Venue Management Association

education@vma.org.au | 1300 001 862

The Diploma of Venue Management (10807NAT) is registered with the Australian Skills Quality Authority (ASQA) and delivered under a partnership agreement with Registered Training Organisation (RTO), Amina Academy Pty Ltd (RTO 31532). Amina Academy is responsible for the quality of training and assessment provided and issuing all qualifications and statements of attainment.

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