What you will learn at IVSS

The Institute of Venue Safety and Security (IVSS) is keeping our venues safe and securing your future.

Institute of Venue Safety and Security Subjects


The Building Code Compliance course is designed to provide participants with a comprehensive understanding of building codes and regulations, enabling them to navigate the complexities of compliance in construction projects. This course will cover key aspects of building codes, including their purpose, application, and enforcement. Participants will learn about various code requirements and gain practical knowledge to ensure compliance throughout the construction process.


Every organisation has a reputation that is recognised by its customers and other stakeholders. It represents the values, personality, and behaviours that the organisation is perceived to represent in the marketplace within which it operates and beyond.

This reputation can however be damaged by actions or omissions by the organisation, its directors, employees, or other relevant internal or third party stakeholders. Major incidents where the reputation of the organisation needs careful handling to minimise the damage, and maximise the recovery opportunities.

Crisis situations need careful management of communications to relevant stakeholders to protect the organisation’s reputational assets and its brand.

In some cases, these crisis can involve an adverse impact on critical business functions. These are functions that are core to the organisation’s ongoing operations, survival and success. While most business functions are important, not every business function is critical.

Business Continuity Management helps apply a risk-based approach to understanding business critical functions, assessing them according to risk; and planning to ensure there is a state of continuity readiness.

Ultimately, this session is about resilience. It will help students gain knowledge and skills in risk management methods to manage threats to an organisation’s reputation, respond to operational threats, and recover to a position that is similar or better than before.


Technology is changing the operating environment for all venues. Patrons, venue hirers, and crew increasingly rely on—and expect—technology to mediate their venue experience. This begins even before arriving on site. Event requirements are agreed in advance through digital channels, patrons often find out about (and buy ticket to) events online, and crew are rostered through apps on their phones.

The more venue planning and operations rely on technology, the more susceptible they are to cyber security risks. If online ticket sales are disrupted by criminals, this has a commercial impact on the event. If an event’s sound or lighting system is interrupted, this impacts the patron experience. If a venue’s website is defaced, or social media properties are taken over, this could have a brand impact. If a customer database is leaked, you might have to publicly notify the victims.

Despite a growing range of cyber security risks, not all venues consider cyber security as part of their risk management or operations. It is rarer still for a venue to have dedicated cyber security resources. And this is totally appropriate because cyber security risks are not the most fundamental risks in the business of venues and live events. Workplace safety, patron heath and safety, physical security, and general business disruption risks are significantly more likely in our industry.

So how much focus should we put on cyber security? What types of cyber security risk should we worry about, and invest time and resource mitigating, and what can we deprioritise? And who is responsible for cyber security in a venue anyway?


As a business owner, you have a legal and moral duty to manage health and safety in your workplace. To do this it is important to understand the health and safety requirements that apply to your business associated with Venue Management. (Source: business.gov.vic)

This session will introduce you to

  • the laws that govern safety in Australia,
  • your legal duties / the principles of these laws
  • regulating agencies (regulators) and their role
  • a systematic approach to implementing safe practices and creating a safe work environment to help you meet your legal obligations (ISO 45001)

Note: Health and Safety refers to both physical and psychological health and safety


However large or small a venue, however simple or complex the event, it is vital to allow sufficient time for planning to take place in advance, whether that planning be for strategic, tactical, or operational purposes.

Those responsible for safety management should be identifying the hazards, threats and risks associated with the venue and the event.

As the event approaches and the necessary measurements for remediation or mitigation are implemented, the planning process can turn towards more finite tactical and operational matters.

Planning for event safety management, therefore, requires an understanding of what tasks or procedures need to be considered:
a) by whom
b) at what stage
throughout the duration of the planning cycle.

(Ref: Supplementary Guidance 03: Event Safety Management)


Risk Management is a fundamental building block for the IVSS course. Risk management underpins health and safety legislation and is also often referred to in courts where a common law duty of care is under scrutiny due to negligence in Australia and New Zealand. It is an important element of risk mitigation across various risk domains including safety, security, reputational, operational disruption and other facets of enterprise risk.


The Crowd Psychology course provides an in-depth understanding of the dynamics and behavior of crowds. Participants will explore the psychological, social, and behavioral aspects of crowds, including their formation, influence, and collective behavior. This course will delve into key theories, research findings, and case studies to help participants comprehend the complexities of crowd psychology and its applications in various domains.


The session will explore the various frameworks and standards which can be used for emergency response planning and response.

It will provide students with an understanding of emergency management structures and their application into venues and events. The session will provide students with an introduction to various tools and frameworks which can be used and workshop scenarios relating to emergency response.


Introduction to the key elements of security operations planning and delivery. Security Operations 1 will address key elements related to developing integrated operational security plans, planning for different types of events with different characteristics, the importance of defining security roles and responsibilities and the need to balance security posture with customer experience requirements.


Expanding the learning outcomes from Security Operations 1, this session will consider detailed elements related to delivery of security operations. Security Operations 2 will address key elements related defence in depth and the ‘last mile’, venue security arrangements, alcohol management, RSA and liquor planning, crowd management, security deployment planning and ratios, and managing contracted security services providers.


The landscape of safety and security has changed significantly in the past five years and the release of the Australian Government’s Strategy for Protecting Crowded Places from Terrorism (CPS) provides learners the opportunity to integrate the learnings and guidance of the CPS within their venues.

Crowded Places are locations or environments which are easily accessible by large numbers of people on a predictable basis including, but not limited to, sports stadiums, transport hubs, shopping centres, hotels, clubs, places of worship, tourist attractions, movie theatres, and civic spaces, open spaces such as parks and pedestrian malls.

A Crowded Place will not necessarily be crowded at all times: crowd densities may vary between day and night, by season, and may be temporary, as in the case of sporting events, open air festivals, or one-off events. However, the requirements of the CPS remain consistent for Crowded Places regardless of crowd densities.



Zan Lewarn | Education Manager | Venue Management Association

education@vma.org.au | 1300 001 862

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