Manager, Client and Ticketing Services

Ticketing & CRM

Full-Time $87,323

About Arts Centre Melbourne

Arts Centre Melbourne is the largest performing arts centre in Australia comprising the State Theatre, Playhouse and Fairfax Studio, Hamer Hall, the Sidney Myer Music Bowl and a range of ancillary spaces.  It attracts more than 3 million visitors each year.  Situated in the heart of Melbourne’s cultural precinct, Arts Centre Melbourne collaborates with artists, presenters and performing arts organisations to create, facilitate, promote and present world-class programs to appeal to a broad and diverse audience.

The Business Unit

The Ticketing and CRM Unit is responsible for offering a responsive and high quality service to all its external and internal customers and developing and delivering a sophisticated Customer Relationship Management (CRM) approach to grow patronage and yield.

This strategy relies on each member of the Ticketing and CRM Unit working flexibly and supportively together, putting customer service front of mind and ensuring that systems and process are as streamlined as possible.

Current Position Opportunity

This role has become available due to the current incumbent accepting an exciting position elsewhere within our business.

The position is responsible for effectively managing the client and customer facing operations of the Ticketing and CRM unit, ensuring that Arts Centre Melbourne offers presenters and customers a high quality service at all times.  This administrative role has five direct reports and manages the team of Ticketing Account Managers, as well as responsibility for the Contact Centre and Box Office teams. 

Applicant Requirements

Extensive knowledge and experience of ticketing systems, particularly Tessitura, that support all aspects of event management is required.  Other essential experience includes leading a team of ticketing professionals and associated business activities in a dynamic environment with competing stakeholder needs.

Interested applicants are encouraged to obtain further details by reviewing the position description on the Arts Centre Melbourne website www.artscentremelbourne.com.au\employment or by contacting Cameron Burke, Director, Ticketing & CRM on 03 9281 8093 or cameron.burke@artscentremelbourne.com.au

Applications should be forwarded to employment@artscentremelbourne.com.au by 5.00pm, Friday February 10.

Arts Centre Melbourne is an Equal Employment Opportunity Employer.