Application Support
Application Support
Information Technology Services
Full time, Band 3.1 $56,489 Base
About Arts Centre Melbourne
Situated in the heart of Melbourne’s cultural precinct, Arts Centre Melbourne presents world-class performing arts in a year round exciting program. Experience Australia’s best performing arts companies and exceptional international productions, alongside celebrations of comedy, cabaret and popular music.
Our values describe behaviours we will demonstrate in our interactions with visitors, presenters, government and each other: Leadership, Creativity, Inspiration, Inclusivity, and Integrity.
The Business Unit
The Information Services team is one of Arts Centre Melbourne’s 12 core business units. It collaborates with all other business units including external presenters and customers to deliver the Corporate Services goal of developing a creative, capable, responsible and sustainable organisation.
The Information Services team consists of three distinct areas; Plan, Build and Run. The Plan team provides service level, project and account management services to the organisation. The Build area is responsible for providing cost effective and robust solutions, while the Run team delivers service support and operational duties within a 24x7 environment.
Current Position Opportunity
The Application Support is responsible for supporting end users of Arts Centre Melbourne so they can use business systems efficiently and effectively within a secure environment. This includes troubleshooting applications and software for all customers as well as providing systems administration activities such as user administration and training.
This position is accountable for but not limited to:
• Provide 2nd and 3rd level support for business systems
• Systems administration
• Training on business systems to end users
• Testing system upgrades and modifications
• Monitoring systems issues and incidents
• Any project (build) work required as part of the Demand/Supply model
Applicant Requirements
To be successful in attaining this position you will have relevant tertiary qualifications in Information Technology or a related field with proven capability in developing, analysing and continually improving systems-based business processes. You will have excellent analytical skills and be a decisive problem solver with an In-depth, hands-on knowledge of and experience with enterprise and desktop applications. You will possess proven experience with troubleshooting principles, methodologies, and issue resolution techniques and be able to develop and interpret technical documentation for training and end user procedures.
What We Offer
At Arts Centre Melbourne we value people who are energetic and passionate about what they do, in return we offer a strong wellbeing program, access to outstanding performances, a staff café, and learning and development opportunities.
Interested applicants are encouraged to obtain further details by reviewing the position description from the Arts Centre Melbourne website www.artscentremelbourne.com.au/employment or by contacting Michelle Jeffrey, Manager – Human Resources on 03 9281 8456.
To apply, please visit www.artscentremelbourne.com.au/employment or applications should be forwarded to employment@artscentremelbourne.com.au by 5.00pm, Friday 20th January 2012.
Arts Centre Melbourne is an Equal Employment Opportunity Employer.
Note: Only Candidates who meet the above criteria will be contacted for an interview. If you have not received a response from us two weeks after the closing date please consider your application to be unsuccessful.
